Setting up your own AI support bot

Your Monstro X account includes an AI support bot that answers questions about scheduling, reports, and member information. You create and configure the bot separately for each location you manage.

Before you start

AI Assistant Support is included in your Monstro X plan. The bot is scoped to a single location, so you will set it up individually for every location you run.

Open the Assistant panel

1. From the dashboard top bar, click Assistant.
2. If a bot already exists for this location, the chat panel opens immediately.
3. If no bot exists yet, you see an empty state with the message No Support Assistant Yet and a Create Assistant button.

Create your bot

1. In the Assistant panel, click Create Assistant.
2. The setup flow shows: Welcome to Monstro Support! Let's get started with creating and configuring your support assistant.
3. Follow the on-screen prompts to complete the creation step.
4. After creation, you are redirected to the location's support settings page to finish configuration.

What you can ask

Your bot can help with:

• Scheduling and class management
• Member information and lookups
• Location reports

How the chat works

When you open the bot, the greeting is:

Hi, I can help with scheduling, reports, and member info. What do you need?

During a conversation, the bot may:

• Answer your question directly
• Ask a clarifying question
• Request confirmation before performing an action
• Hand off to a human when it cannot resolve the request

Chat behavior and limits

• The bot remembers only the last 20 messages in the current conversation thread.
• Prompts can appear inline or in the chat box, depending on the question type.
• Some responses include chart cards to visualize report data.

For details on the dashboard layout and navigation, see Understanding your dashboard.