How to Migrate Your Members in 15 Minutes.

Moving from one member management platform to another is often one of the most challenging parts of switching software.

While exporting a basic member list is usually straightforward, every system stores data differently. Memberships, billing schedules, attendance history, waivers, payment methods, family accounts, and financial records are all structured in different ways depending on the platform.

In particular, payment and financial data is the most complex part of any migration. Payment processors require secure authorization steps, and in many cases, historical billing data or stored payment methods cannot simply be transferred directly. Some providers also charge fees for exporting or transferring financial records.

The Monstro X Difference

Many software providers charge onboarding fees or migration fees and still require you to manually prepare and clean your own data before migration begins.

At Monstro X, we provide a white-glove onboarding experience. Our team works directly with you to:

• Review your exported data
• Clean and normalize records
• Map memberships and pricing plans
• Assist throughout the full migration process

Our goal is to reduce downtime, minimize manual work for your staff, and ensure your members experience a smooth transition.

Your Migration Timeline

Here’s what the migration process looks like with Monstro X:

Day 1 — Export & Data Preparation

You export your member data from your current system (PushPress, Gymdesk, Mindbody, Wodify, or similar) and send it to our onboarding team. We review, clean, and prepare your data for migration.

Day 2 — Migration Begins

We migrate your member data into Monstro X.

Members will receive an invite to download the Monstro X app and begin onboarding.

If needed, members will also be prompted to securely migrate or reconnect their payment information.

Day 3 — Live & Running

Your system is fully active on Monstro X.

Your staff is operating in the new system, members are checking in, and you can begin focusing on growth and referrals instead of admin work.

Day 15 — Full Completion

By this stage, the majority of your members are fully migrated, onboarded, and actively using Monstro X.

Any remaining edge cases or special accounts are finalized by our onboarding team.

Step 1: Export Your Members

From your current software (PushPress, Gymdesk, Mindbody, Wodify, or similar), export your member list as a CSV or Excel file.

Common export locations:

• Members → Export
• Contacts → Export CSV
• Client List → Download Spreadsheet

Step 2: Required Fields

Please ensure your file includes the following columns:

First Name	Last Name	Email	Phone Number	Last Renewal Date
John	Smith	john@example.com	555-123-4567	2026-01-15

Required fields

• First Name
• Last Name
• Email Address
• Phone Number
• Last Renewal Date

Notes on Last Renewal Date

This field helps us understand membership continuity and properly align billing cycles inside Monstro X.

If a member has never renewed, please use their original join date instead.

Step 3: Save and Send

Please save your file as:

• CSV (.csv) — Preferred
• Excel (.xlsx) — Accepted

Send the completed file to your Monstro X onboarding representative.

Example File

Need Help?

If you're unsure how to export your data from your current system, our onboarding team can guide you step-by-step and help prepare everything for migration into Monstro X.